Job Summary:
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Primary responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
-Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
-Walk customer through problem-solving process.
- Install, modify, and repair computer software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN),
and other systems.
- Run reports to determine malfunctions that continue to occur.
Required qualifications:
- Bachelors degree in relevant engineering fields.
- Must have good spoken and written English language skills.
- Good general understanding in networking.
- General understanding of virtual machines
- Able to use MS Office programs (Word, Excel, PowerPoint)
- Motivated, eager to learn, punctual, and a good team player.
Should you feel you fit this job description, Resumes will be exclusively accepted at (info@akkadia-iq.com).
